Legal Matters
Effective Date: February 5, 2026
By accessing or using this website, placing an order, or communicating through any contact feature on this herein, you agree to be bound by the following Terms and Conditions. If you do not agree, you must navigate away from the website immediately.
1. Terms and Conditions
1.1. Use of the Website
You may use the website for personal, noncommercial purposes. You may not reproduce, redistribute, upload, modify, or create derivative works from any content on the website without written permission.
1.2. Intellectual Property
All text, images, artwork, audio materials, product descriptions, titles, character names, trademarks, and layout designs are protected by copyright and intellectual property laws. Ownership remains with The Shadow Collection and any listed collaborators or licensors. No rights are transferred by your use of the website.
1.3. Right to Modify Terms
The Shadow Collection may modify these Terms and Conditions, including pricing, product descriptions, availability, and policies, at any time. Changes take effect upon posting. Continued use of the website constitutes acceptance of the updated Terms.
1.4. No Alteration of Terms by Users
You may not alter, add to, negotiate, reinterpret, or amend any published Terms. Any attempted alteration is void.
1.5. Product Information
Product descriptions are provided as accurately as possible. Availability is not guaranteed. Product images may include conceptual artwork or mockups.
1.6. AI-Generated and Concept Images
Some product images, promotional materials, or previews may include AI-generated or concept-rendered artwork. Such images are for illustrative purposes and may differ from the final manufactured product.
1.7. Limited Edition Items
Some products are offered in limited editions. Once the published edition quantity is allocated, the product will no longer be available. No guarantee is made that any particular edition number or configuration will remain in stock.
1.8. U.S.-Only Shipping
Products are available for shipment only within the United States. Orders submitted with non-U.S. shipping addresses may be cancelled and refunded at our discretion. The website does not ship internationally and does not arrange customs, VAT, import fees, or cross-border delivery.
1.9. Duties and Taxes
Because the website does not ship internationally, it does not collect or administer customs duties, VAT, or international taxes.
1.10. Shipping Times and Carrier Responsibility
Shipping times are estimates, not guarantees. Delays caused by carriers, weather events, operational disruptions, or circumstances beyond our control do not constitute breach of contract. The website is not liable for lost, delayed, or damaged shipments. Assistance may be provided in filing carrier claims, but reimbursement is not guaranteed.
1.11. No User Accounts
This website does not create, store, or maintain user accounts. No logins, passwords, subscriptions, or customer profiles are used or collected. No recurring billing exists.
1.12. Third-Party Services
Payments are processed exclusively through PayPal. The website does not store credit card information and is not responsible for PayPal outages, processing delays, buyer-protection disputes, or any issue governed by PayPal policies. The website is not responsible for the performance or policies of any third-party links or services.
1.13. Prohibited Conduct
- attempting to breach website security
- using automated scraping tools or bots
- transmitting harmful code or malware
- submitting threatening, harassing, hateful, or abusive messages
- using the website for illegal activity
1.14. Customer Communication and Response Times
Email inquiries will be acknowledged as promptly as reasonably possible. Response times may vary based on order volume, weekends, holidays, or production schedules. No guarantee of immediate or same-day responses is provided.
1.15. Production Delays
If a production or minting delay extends significantly beyond the estimated delivery window, affected customers will be notified. Customers may request a partial or full refund before the item ships. Eligibility will be evaluated in accordance with Section 3.
1.16. No Creative Submissions
The website does not accept or review unsolicited creative materials. Any creative material sent to the website remains the property of the sender. No evaluation, compensation, or acknowledgment is guaranteed.
1.17. Notices and Official Communication
Notices from the website may be delivered by email or by posting on the website. Customer communication must be sent to the email address published on the contact page. The website is not responsible for emails lost due to incorrect addresses, spam filters, or user error.
1.18. Security Disclaimer
The website uses reasonable measures to maintain security, but cannot guarantee absolute protection against unauthorized access, data breaches, or transmission issues. You use the website at your own risk.
1.19. Disclaimer of Warranties
The website is provided on an "as-is" basis without warranties of any kind. No guarantee is made regarding uninterrupted access, absence of errors, or complete accuracy of information.
1.20. Limitation of Liability
To the fullest extent permitted by law, The Shadow Collection is not liable for direct, indirect, incidental, punitive, or consequential damages arising from use of the website or products. Your sole remedy is to discontinue use of the site.
1.21. Governing Law
These Terms are governed by the laws of the State of Arizona. Any dispute arising from use of the website will be resolved exclusively in state or federal courts located in Arizona.
2. Privacy Notice
2.1. Information Collected
- basic contact information you voluntarily provide (name, email, shipping address)
- transaction information processed through PayPal
- non-personal browsing data such as IP address, browser type, and visit history
No user accounts or stored profiles are maintained.
2.2. Use of Information
- fulfilling orders
- responding to customer inquiries
- providing customer support
- improving website functionality
2.3. Payment Information
All payment processing is handled by PayPal. The website does not collect or store credit card numbers, bank information, or billing credentials.
2.4. Cookies and Analytics
The website may use standard cookies and analytics tools for page performance, traffic monitoring, and fraud prevention.
2.5. Disclosure of Information
Information may be disclosed only when required by law or to comply with legal processes. The website does not sell, rent, or share customer information with third-party advertisers.
2.6. Data Security
Reasonable measures are used to maintain security. Absolute data security cannot be guaranteed.
2.7. Children’s Privacy
The website is not intended for minors. No information is knowingly collected from individuals under 18.
3. Refund and Cancellation Policy
3.1. Refund Eligibility
Refunds are reviewed on a case-by-case basis. If approved, refunds are issued only to the original payment method. Refunds cannot be issued by check, cash, or any alternative method.
3.2. Production Delays
If a significant production or minting delay occurs, customers may request a partial or full refund before shipment. Requests will be evaluated individually.
3.3. Incorrect Shipping Information
If the customer provides an incorrect or undeliverable address, additional charges or cancellation may apply.
3.4. Damaged or Lost Shipments
Carrier claims may be filed when eligible. Replacement or refund is not guaranteed and depends on carrier resolution and available inventory.
3.5. All Sales Final After Shipment
Once an item has shipped, all sales are considered final unless damage is verified upon receipt and a carrier claim is possible.
